Kelron respects the privacy of its customers and the privacy of
visitors to this Web site. Your personal information is only collected,
Model Code for the Protection of Personal Information, CAN/CSA-Q830-96,
and similar guidelines governing the United States of America. Any
changes to the policy will be clearly indicated on this Web site. This
through and used in Kelron's Web site only. Kelron is not responsible
for the privacy practices or the content of the Web sites to which it
1. Who Is Accountable?
Kelron takes full responsibility for the management and confidentiality
of the personal information it collects. Our administrative staff
processes all customer information and requests. The President oversees
the operation of Kelron. We have also assigned an individual to serve
as the company's Privacy Officer. These individuals are accountable for
compliance with this policy.
2. The Type Of Customer Information Collected
Only necessary information is required to be provided to Kelron. Kelron
encourages those filling out forms to provide information indicated as
optional, in order for Kelron to better address the needs and interests
of its customers. However, exclusion of optional information has no
effect on customer privileges.
3. Use And Disclosure Of Customers Information
The information provided by customers on forms is only used for contact
purposes, either by postal mail, email or fax. Email and fax lists are
often compiled to communicate with all customers or with a subset of
customers or other visitors to the site.
4. Other Information Collected And Used On Kelron's Web Site
Inquiries can be sent to Kelron from the Contact Us page of this Web
site. Any contact or other information provided to Kelron is used
strictly for the purpose of responding to the inquiry, is not disclosed
to any third party and is only kept long enough to respond to the
Individual customers' area Username and Password are also stored and
used in the day-to-day operation of the Web site. All such information
is protected as outlined in paragraph 8.
5. Have I Consented?
By providing any of the information on forms and/or other areas in this
Web site, you are expressly consenting to and have knowledge of the
collection, use and disclosure of this information, as identified in
6. Retention Of Customer Information
Paper applications and online forms are kept at Kelron's administration
office for a period of seven (7) years to meet the legal requirements
for record retention.
Customer information provided on paper or online applications are
inputted into a stand-alone electronic database. Only one disk back up
of the database, replaced monthly, is stored at any one time. The back
up is only accessible to administrative staff.
If a customer relationship with Kelron is terminated, either at the
request of the customer or Kelron, that customer's information is
permanently deleted from the database seven (7) years after the
customer relationship is terminated.
7. Is Customer Information Accurate?
Kelron relies exclusively on the information provided by its customers
and will not seek independent verification of any of the information
supplied. Customers are required to declare that the information
contained in any/all forms is an accurate and fair reflection of the
8. How Is Customer Information Kept Safe?
Kelron implements various security measures to prevent unauthorized
access to customer information. Paper application and/or program
information forms are kept in secure locations at Kelron's Head Office,
and only authorized individuals may access them. All forms finally
disposed of at Kelron's office are shredded before being discarded. The
electronic stand-alone database of customer information is only
accessible by Kelron staff. Those filling out forms on-line do so on a
general non-secured page on this Web site. However, the information is
sent to a database that is located on a protected server. This secured
database is accessible by the System Administrator, Web Designer and
Authorized Representatives of Kelron.
9. What If A Customer Is Concerned About The Information That Kelron Holds?
a) Individual Access: Upon request, Kelron staff will send written
confirmation of all the information that Kelron holds about that
customer within three (3) weeks of the request. The customer will have
the opportunity to correct any information.
b) Challenging Compliance: If you feel Kelron is not abiding by the
Kelron's information-handling practices, please specify your concerns
in writing or in an email message and send to:
Kelron Logistics, 1355 Meyerside Drive
Toll Free: 800-668-3785, ext. 2276
Responses will be given in a timely manner. Kelron is committed to
privacy and takes your concerns seriously. Our Privacy Officer will
address your complaint and resolve the issue. If the complaint requires
further attention, it will be addressed by the President of the
company, or other senior management staff as required.
Phone: 905-795-8400, ext. 2276